Support Hours
InterActive Legal provides the highest level of customer care. Our representatives are available to assist you 9:00 to 5:30 Eastern time and by appointment by calling (321) 252-0094 (technical/installation support) or (321) 252-0091 (content support).
Support Policies
Customers who have purchased Essentials or Standard versions are offered technical support at no charge for the first thirty (30) days. Thereafter, fee-based support is available at $200 per hour (calculated in 15-minute increments), with a minimum $100 charge per support incident. Customers who purchase the Professional version receive unlimited support for 12 months. For information about support or upgrading licenses call us at (321) 252-0100.
How Live Remote Assistance Works
| After clicking on the link below, complete the fields in the pop-up form. | |
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Select the category of help you need from the drop-down menu displayed on the pop up form. All times are Eastern time. Technical and Installation (Hours 8:30am - 5:30pm) — provides assistance with all issues related to installation and configuration of the software on individual PCs or network servers. Content (Hours 8:30am - 5:30pm) — provides assistance with questions on creating clients, matters, and documents, selecting profiles, clarifying many of the available options in the document interviews, and creating reciprocal documents. Customer Service (Hours 8:30am - 5:30pm) — provides non-technical assistance on licensing, product codes, customer issues or concerns and suggestions or enhancements. Billing, Renewal and Web Logins (Hours 8:30am - 5:30pm) — provides non-technical assistance with billing questions, renewals and subscriber usernames and passwords. Customization (Hours 8:30am - 5:30pm) — provides assistance with customizing templates and profiles. Document Editing and Formatting (Hours 8:30am - 5:30pm) — provides assistance with formatting and editing documents in Word or WordPerfect. If a support representative does not pick up your request after several minutes, you will have the opportunity to leave a written message and someone will respond as soon as possible. If you prefer to leave a message with the Receptionist, please call 321-252-0100. |
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| Click the Submit button at the bottom of the pop up form. You may be required to scroll down. | |
| You may be prompted to download a small virus-free plug-in. With your permission, your support representative can view your screen and share control of your mouse and keyboard. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
You may also submit your questions or comments using our Feedback Form. We will respond to your request within 24-hours.
